If you are having difficulty paying your utility bill, you may qualify for a payment arrangement that allows you to extend the due date of your current bill. Call 972-205-2671 or email customer service.
Customer Assistance Programs
There is help available through the City of Garland Customer Assistance Program (PDF). This program is a partnership between the City and local service agencies. The funds are administered and distributed to qualified customers by these agencies to those experiencing severe temporary financial hardships.
Privacy & Confidentiality
Subject to state law, you may request that all personal information and data on your account be kept confidential. View more information (PDF).
Utility customers have the right to dispute any action, policy, decision or invoice related to utility services. Please feel free to contact the Customer Service Department to obtain a brief summary of these rights (PDF). They are fully outlined in the General Utility Provisions (Chapter 51) of the Garland Code of Ordinances.
Chronic conditions and critical care considerations
Customer’s that require in home medical equipment or suffer from chronic or critical illness may have the ability to seek additional notifications before planned outages occur. For more information on this program, please contact customer service at 972-205-2671.
The City of Garland Utility Department does not discriminate against any person. Service will not be denied or altered based on race, color, sex, nationality, religion or marital status.